Deep Trust and High Expectations™ cultures lead to stronger company performance and happier employees. 88% of prospective employees cite organizational culture as an important factor in their job search. Companies thrive and grow by ensuring their culture is meeting the professional and personal needs of current and potential employees.
Let’s take a closer look at what organizational culture is, why it’s important, and specific examples of how you can transform your organization’s culture.
Organizational culture is defined as a set of shared company beliefs, values, and expectations that define the workplace environment and employee experience. By clearly outlining these shared beliefs, values, and expectations for your employees, you’ll inherently guide people to act and behave in a certain way.
Also known as “workplace culture,” “company culture,” or “corporate culture,” organizational culture is upheld by similar values across the organization but may differ in how it’s presented based on what industry you’re a part of. For example, a healthcare organization’s culture may drastically differ from a creative marketing agency’s culture – and that’s okay. Resilient company cultures are where leaders instill Deep Trust and High Expectations™ principles across their teams, even when individual needs and skills differ.
At Blue Beyond Consulting, we know that when your company culture is aligned with your business strategy, it will be:
Overall, strong organizational culture is a key differentiator between high-performance companies and those who barely meet average benchmarks. Here’s why.
A good business strategy hinges on a strong culture. 94% of entrepreneurs say that a healthy organizational culture is key to company success. We echo this tenfold. Our research shows that companies with an effective culture deliver superior business results over companies that don’t prioritize Deep Trust and High Expectations™ environments. Here’s that success by the numbers:
How do these results come to be? Well, when companies prioritize a well-integrated culture, it empowers teams to execute work together seamlessly, improving collaboration, communication, efficiency, and effectiveness across the board. To drive growth while still prioritizing your people, it’s important to consider how your culture reinforces the purpose and values people can get behind.
Your company’s purpose and values should work hand in hand to help you create and sustain an inclusive culture where both the business and people thrive. Your culture should communicate the essence of what your company offers — to customers, employees, and stakeholders — in a way that inspires trust and credibility.
There are a number of ways to create an organizational culture that promotes the shared purpose and values of your employees, customers, and stakeholders. The best approach for you will vary, or may even be a blend of the following.
Here are five elements that can help you build a high-performance organization. Having these articulated within your organization can equip leaders with the tools and clarity to engage the organization.
|Purpose||The motivating force behind what your organization does. Your purpose will answer: why do we exist? What good do we aspire to add to the world?|
|Values||A set of core beliefs held by a company. Your values will answer: what commitments define our character? What mindsets, norms, and behaviors do we prize most highly?|
|Brand Promise||What experience customers can expect by interacting with your company? Your brand promise will answer: what is our offer to customers? What is the value and experience people who do business with us can expect?|
|Employee Value Proposition (EVP)||The unique value you offer to your employees in order to continue having them work for you. Your EVP will answer: what is our offer to our employees? What is the value and experience people who work for us can expect? Learn more about how one company instilled employee commitment and attracted new talent through its refined EVP.|
|Culture||We’ve covered this one in-depth, but it can be quickly defined as a shared set of company beliefs, values, and expectations that guide employee behaviors and actions. Your culture will answer: what makes us distinctly us? What ways of being enable us to be most effective together? By thinking about the characteristics you want your culture to embody, you can define a path forward for sustainable culture change.|
Every organization’s culture is unique, with distinct characteristics that show up in varying degrees. Some examples include:
It’s not a one-size-fits-all solution. As you think about what type of culture you want to build for your own organization, evaluate where you are currently. Ask yourself: What do we want to build on? What do we need to evolve? What characteristics will help our organization succeed and enable our people to thrive? If we move forward with this path, will everyone be on board? If not, to what degree are we ok with that, given where we need to go in the future? Are leaders aligned and bought into the change? After all, ownership of your culture’s success requires buy-in from everyone.
When beginning your culture change journey, it’s important to first do a culture assessment that looks at the strengths and gaps within your organization’s culture. By uncovering these insights, you’ll be able to design a culture change initiative that reflects the employee experience and drives lasting change.
In order to define your organizational culture, it’s important to understand the everyday employee experience. We do this by looking at four key areas:
By understanding which factors are most important to employees, you can shift priorities to fit this context and better engage your people in championing what beliefs, values, and actions exemplify your ideal organizational culture.
For an example of how this works, let’s look at a culture assessment we conducted for a global supply chain software company that had a goal of becoming a billion-dollar enterprise. In order to scale the company, they knew they needed to outline what parts of the current state culture were working and what needed a revamp. When diving into the work, they found that employees often felt disconnected and unengaged around the company’s values, culture, and strategy. By bringing Blue Beyond in, they started collectively working toward creating a set of shared values that not only resonated with employees but also fueled international growth.
To identify what values employees would buy into, we began by conducting numerous one-on-one meetings with executive leaders and cross-functional, global employee focus groups. In these meetings, we uncovered both strategic and culture issues employees were facing amidst a time of rapid growth and change and found that employees were highly engaged in preserving what already existed within their culture but were having a tough time envisioning what was coming next. This culture assessment enabled Blue Beyond to develop a sound recommendation on what leaders should do to evolve the organization’s identity while still preserving elements that made them strong. For more information, read the full case study.
Are you facing a major organizational change? Culture norms of trust, empowerment, accountability, transparency, inclusion, belonging, learning, agility, and innovation are all incredible assets to lean on in times of change. By prioritizing these norms, you will either support or detract from other change initiatives happening, building resilience rooted in a strong culture foundation along the way.
If you need support, reach out to our team of experts – we’d be happy to help support your change management initiative while also monitoring your culture needs.
Culture transformation is about building a movement that solicits the hearts and minds of your employees in order to encourage positive mindsets, behaviors, and norms that propel your organization forward. Cultures that maintain deep trust and high expectations are proven to deliver better results for both their business and people. At the end of the day, it’s all about working with the same end goal in mind.
In short, a better work environment leads to stronger company performance. If culture doesn’t keep up with the changing needs of employees, it’s hard to mask it. 86% of job seekers cite bad company reputation as a key reason why they wouldn’t apply to or take a job at a company. By not fostering a strong culture, you’re missing out on key applicants, as well as opportunities to retain your existing employees. Additionally, given that profits are very closely tied to employee satisfaction and team well-being, your company’s performance directly depends on the success of your culture.
Effective communication around change is key to buy-in and success – this goes for organizational culture as well to ensure that all employees play an active role in championing the change. When communicating change to your leaders and employees, make sure they understand the why — and the why now? It’s also important to consider your tone of voice, what your key messages are if you’re being transparent in your delivery, and if you’re giving a chance for your team members to feel engaged in the process. Culture change isn’t done to people; it’s done with and through them.
The communication around change should be part of a bigger picture strategy that promotes cultural sustainability and employee engagement.
As you get closer to the implementation of your culture change initiative, consider what strategies you’re going to take in making sure it’s sustainable over time. A few key strategies we recommend incorporating into your plan include:
Remember that culture is something that requires ongoing evaluation and nurturing. It doesn’t happen overnight and requires your teams to remain engaged in the change in order to continue seeing progress and high-performance results.
The relationship between culture and leadership is a strong one – companies see a 70% difference in culture quality when they have highly effective, engaged leaders.
Workplace norms are created when leadership team members demonstrate them for other employees to follow. By aligning leaders around vision and purpose and clarifying how culture is linked to future business success, you can then equip company managers to lead the way.
Encourage your organization’s leaders to take a larger role in culture change by:
You can encourage this ownership by focusing on building an organizational culture and “muscle” around continuous development, feedback, and coaching. And by actively engaging leaders in helping move the organization forward, your culture will follow suit.
Need a few examples of companies who have made their culture a priority? Here are three that stand out – and that you maybe haven’t heard of:
Despite having three varied types of organizational culture, what do all of these companies have in common? They all found what works best for their unique needs and engaged all of their employees equally in owning their individual part in it.
We’ve demonstrated that the benefits of a thriving organizational culture are powerful – if you’re ready to undergo lasting culture change for your organization, consider how Blue Beyond Consulting’s unique expertise and approach could support your team’s needs. We learn from and work with your team to deliver your desired outcomes. To do this we:
At Blue Beyond, we are people-side-of-business experts with decades of experience in activating employees, managers, and leaders. Are you ready to unleash their potential? Let’s talk.