Your role as a leader in times of transformative change is to identify what stage of the change your employees are in and do everything you can to support them through it. One of the most important components of change leadership — and the most effective way to drive adoption of the change taking place — is to role model the behaviors you want them to demonstrate.
During the initial phase of the change, employees are often feeling a sense of loss. Your job as a change leader is to help them through the change journey, shift their mindset, and model the desired change behaviors by:
When the transformation is in full-swing, and employees are beginning to adjust their behaviors to align with the “new normal,” you can continue modeling desired change behaviors by:
Effective change leadership is about showing your employees you are with them through the change by not only communicating consistently with your whole team, but engaging people in one-on-one conversations. Ask them questions through each phase of the change to coach them through the transition.
As they move through the initial mindset shift required to begin the change journey ask them:
After the mindset shift has taken hold, and employees begin to navigate their way to the new normal, make sure to ask them:
And as they finally reach the new normal — the end of the change journey — ask them:
Coaching your employees through change gives space for them to get their real emotions out in the open, so that you have a deeper understanding of what they’re feeling as they move through the transition — and how you, as a change leader, can help them. Make sure you are showing your commitment to connecting with them, showing empathy for their concerns, and doing what you can to help build acceptance of the change.
For more – read our blog Change Leadership: Recognizing the 3 Phases of How Employees Process Change