When will things get back to normal? Is our organization financially stable? Is my job secure? These are questions many of us have been wrestling with. As a leader, people look to you for reassurance, but it’s not always easy to stay positive when the future feels unpredictable. Thankfully, showing up authentically, admitting what you don’t know, and leading with compassion are practices you can employ right now to build trust and help your team stay calm when leading during a crisis. Here are some best practices:
Compassionate management is a leadership style characterized by putting people and their needs first. What that might look like in practice is:
It’s natural for people to feel nervous about job loss during an economic downturn. You may not have all the answers, but you can still address the topic openly and let your team know you’re doing all you can to plan ahead and advocate for your group. Promise to keep them informed, and make sure they hear any “news from the top” directly from you.
Now more than ever, your team needs something to rally around. Discussing your company’s core values unifies the team and gives them tangible ways to respond to the crisis at hand. Ask:
As the global landscape continues to shift in light of the pandemic, it’s a good time to begin looking forward with your team. Your employees need to hear you talk about long-term business goals so they can see themselves as part of your organization’s future.
Leading during times of uncertainty presents unique challenges. Your ability to support and reassure your teams now will help them navigate the emotional ups and downs — and encourage increased engagement, connection, and productivity. For more on this topic, read Leading Through Uncertainty: Lessons in Change Leadership.