Creating a positive employee experience is a strategic priority for leaders in high-performing organizations. According to Gallup, half of any workforce is actively looking for a new job at any given time. This means it’s critical to focus on talent management strategies to attract, develop, and retain top talent in the workplace. The impact of…
It’s that time of year when many managers and leaders are gearing up for performance reviews – and when the idea of giving or receiving anything less than positive feedback can send both participants into a pit of anxiety. While feedback conversations are intended to improve performance, research by Columbia University neuroscientist Kevin Ochsner shows…
In this age of digital media, it feels almost ironic that internal communications teams are faced with the challenge of reaching non-wired employees. Yet according to Google, non-wired or “deskless” employees make up 80% of the global workforce – that’s about 3 billion people! These are the warehouse, factory floor, distribution center, retail, and other…
Everyone knows: Data drives decisions. Solid data builds credibility, buy-in, and support for any project or initiative, so having a comprehensive plan for monitoring and tracking your employee engagement metrics and reporting results is key. Keep in mind that what you want to achieve in the end helps to inform what you need to do…
There’s no denying the research: Delivering a great customer experience (CX) is good for business. According to Forrester Research, a company’s relationship with its customers is the number one factor that determines whether or not it will survive—not its products, its solutions, or pricing. And it pays off: companies who are considered customer experience leaders…
What is the secret to inspiring employees to give their best at work? While there are many “drivers” of employee engagement put forth by experts and measured by employee surveys, it often boils down to this: People are most likely to invest in their jobs when they feel they’re making a meaningful difference, are valued,…
For most companies, the beginning of the year is a time to rally the troops – it’s a time to get laser focused on the company’s strategy. It’s also a natural time to communicate annual goals and the role individuals, teams, and organizations play in bringing that strategy to life. Sound familiar? I hope so.…
Your brand and company culture can work for you, or against you — and that depends on whether or not they’re aligned. The more your employees live the brand vision, the more positively customers and the market will respond. Brand and culture alignment not only leads to increased loyalty and productivity within your organization, it…
Does your intranet feel like a dumping ground for out-of-date forms and executive memos? It might be time to update to a more social intranet. A Forrester Research study found that only 43% of employees access an intranet every day. Even worse, 35% don’t even use their intranet on a monthly basis. The reason? Online…
Who owns culture and engagement in your organization? You may have a department that organizes and coordinates large scale engagement initiatives, and while those give you the opportunity to spotlight the company culture you want to promote, companies also need more than big events that are only moments in time. Your true organizational culture shows…