In this age of digital media, it feels almost ironic that internal communications teams are faced with the challenge of reaching non-wired employees. Yet according to Google, non-wired or “deskless” employees make up 80% of the global workforce – that’s about 3 billion people! These are the warehouse, factory floor, distribution center, retail, and other…
Everyone knows: Data drives decisions. Solid data builds credibility, buy-in, and support for any project or initiative, so having a comprehensive plan for monitoring and tracking your employee engagement metrics and reporting results is key. Keep in mind that what you want to achieve in the end helps to inform what you need to do…
There’s no denying the research: Delivering a great customer experience (CX) is good for business. According to Forrester Research, a company’s relationship with its customers is the number one factor that determines whether or not it will survive—not its products, its solutions, or pricing. And it pays off: companies who are considered customer experience leaders…
What is the secret to inspiring employees to give their best at work? While there are many “drivers” of employee engagement put forth by experts and measured by employee surveys, it often boils down to this: People are most likely to invest in their jobs when they feel they’re making a meaningful difference, are valued,…
For most companies, the first of the year is a time to rally the troops – it’s a time to get laser focused on the company’s strategy. It’s also a natural time to communicate annual goals and the role individuals, teams, and organizations play in bringing that strategy to life. Sound familiar? I hope so.…
Does your intranet feel like a dumping ground for out-of-date forms and executive memos? It might be time to update to a more social intranet. A Forrester Research study found that only 43% of employees access an intranet every day. Even worse, 35% don’t even use their intranet on a monthly basis. The reason? Online…
We live in an age of continuously flexing rules of engaging employees when it comes to office hours. Technology and progressive workplace policies allow companies to engage remote employees from anywhere and at anytime. While this opens up a world of possibility in terms of work-life balance, it can also pose unique challenges. Globally dispersed employees…
In today’s virtual world, company-wide meetings come in all shapes and sizes and serve as critical engagement opportunities. They represent the few times a year all employees come together to participate in a singular event as a company. Whether you have 10 employees or 100,000, there are many things to consider to ensure you are…
Do your brand and culture work together? Are they creating value or causing confusion? Brand and culture alignment create a substantial competitive advantage in everything from recruiting and retention to productivity and profits. How companies work together on the inside positively impacts how they show up on the outside. The bottom line: brand and culture…
One of our greatest needs as humans is to be seen, known, and valued. Take a moment and think of a time when you felt this way – truly appreciated. Not for a job well done, but for who you are and what you contribute just by being you. Did something come to mind immediately?…