employee engagement consulting customer focused culture

How to Engage Employees to Create a Customer-Focused Culture — and Why it Matters

There’s no denying the research: Delivering a great customer experience (CX) is good for business. According to Forrester Research, a company’s relationship with its customers is the number one factor that determines whether or not it will survive—not its products, its solutions, or pricing. And it pays off: companies who are considered customer experience leaders…

onboarding program at blue beyond consulting bay area employee engagement consulting

Your Onboarding Program: 7 Ways To Get It Right

It’s not surprising that many employees feel lost when starting a new job. It’s perfectly understandable to feel that way when adjusting to a new workplace, new coworkers, new norms — everything new! A thoughtful onboarding program is the key to helping employees through this transitional period as quickly and painlessly as possible. Whether you’re…