A new hire’s experience starts from the day they accept their offer. How you manage this transition sets the foundation for your new employee to grow, thrive, and give their best to your organization. To create an onboarding experience where people can quickly go from being “new hires” to empowered members of your team, consider…
More and more companies are shifting away from traditional performance management processes and beginning to embrace and encourage ongoing feedback conversations. It’s important to view giving and receiving feedback as a muscle, one that needs to be exercised continually to help employees learn, grow, and succeed. Having open and honest conversations around performance shouldn’t just…
Creating a culture of employee feedback is no longer viewed as just a “nice to have” or something that happens once a year at formal performance reviews — it’s an increasingly important part of year-round performance management and development. Why? Employees are asking for it! Frequent feedback helps employees feel seen and valued, both in…
Creating a positive employee experience is a strategic priority for leaders in high-performing organizations. According to Gallup, half of any workforce is actively looking for a new job at any given time. This means it’s critical to focus on talent management strategies to attract, develop, and retain top talent in the workplace. The impact of…
It’s that time of year when many managers and leaders are gearing up for performance reviews – and when the idea of giving or receiving anything less than positive feedback can send both participants into a pit of anxiety. While feedback conversations are intended to improve performance, research by Columbia University neuroscientist Kevin Ochsner shows…
In this age of digital media, it feels almost ironic that internal communications teams are faced with the challenge of reaching non-wired employees. Yet according to Google, non-wired or “deskless” employees make up 80% of the global workforce – that’s about 3 billion people! These are the warehouse, factory floor, distribution center, retail, and other…
Everyone knows: Data drives decisions. Solid data builds credibility, buy-in, and support for any project or initiative, so having a comprehensive plan for monitoring and tracking your employee engagement metrics and reporting results is key. Keep in mind that what you want to achieve in the end helps to inform what you need to do…
There’s no denying the research: Delivering a great customer experience (CX) is good for business. According to Forrester Research, a company’s relationship with its customers is the number one factor that determines whether or not it will survive—not its products, its solutions, or pricing. And it pays off: companies who are considered customer experience leaders…
What is the secret to inspiring employees to give their best at work? While there are many “drivers” of employee engagement put forth by experts and measured by employee surveys, it often boils down to this: People are most likely to invest in their jobs when they feel they’re making a meaningful difference, are valued,…
For most companies, the first of the year is a time to rally the troops – it’s a time to get laser focused on the company’s strategy. It’s also a natural time to communicate annual goals and the role individuals, teams, and organizations play in bringing that strategy to life. Sound familiar? I hope so.…