Is your organizational culture supporting your business strategy? If your answer to this question is no, you’re not alone. The research shows that most executives believe their culture doesn’t align to their business strategy. According to the 2016 Global Human Capital Report, 86% of executives believe their company’s culture is an important or very important…
There’s no denying the research: Delivering a great customer experience (CX) is good for business. According to Forrester Research, a company’s relationship with its customers is the number one factor that determines whether or not it will survive—not its products, its solutions, or pricing. And it pays off: companies who are considered customer experience leaders…
Does your intranet feel like a dumping ground for out-of-date forms and executive memos? It might be time to update to a more social intranet. A Forrester Research study found that only 43% of employees access an intranet every day. Even worse, 35% don’t even use their intranet on a monthly basis. The reason? Online…
Takeaways from the Conference Board’s Change and Transformation Conference The world is changing; change is changing in the digital age. With the arrival of the cloud, big data, and social, we are seeing that it’s not just about one-off change anymore — it’s about transformation. The 14th annual Change and Transformation Conference took place on…