Blue Beyond is a boutique management consulting firm focused on the people side of business – leadership, communication, change, culture, organizational effectiveness, talent management, and employee engagement. Learn more


10 Things To Build Into Your CX Training

“Customer experience (CX) programs have become the strategic response to ever-increasing customer churn… the long-term economic benefits of better CX are greatest when the whole business is re-oriented around the customer.” [ Forester Research ] In today’s competitive markets, all employees need to feel accountable for the customer experience – even non-customer facing employees. One…