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10-Things-To-Build-Into-Your-CX-Training-eBook_cover

10 Things To Build Into Your CX Training

“Customer experience (CX) programs have become the strategic response to ever-increasing customer churn… the long-term economic benefits of better CX are greatest when the whole business is re-oriented around the customer.” [ Forester Research ] In today’s competitive markets, all employees need to feel accountable for the customer experience – even non-customer facing employees. One…