Who was our client?

VP of Communications responsible for transforming Internal Communications to help enable a multi-year business transformation

What did we do?

We provided support on every aspect of Internal Communications, including:

• Development of vision, strategy, and plan for how to best drive stakeholder and employee engagement
• Organization design and talent assessment
• Design and development of communiations governance, strategies, processes, and tools
• Management and leadership of the Internal Communications staff and contractors
• Design and facilitation of "Extended Leadership Team" in-person meetings, involving groups of 200-400 people in multiple forums
• Design and development of new communications strategies, channels, and tools, including Executive communications field forums, Extended Leadership Team communications program, and a wide variety of video, communications tool kits, and web-based content
• Support on crisis communications strategy
• Advice and coaching for Executive Leadership Team communications

What were the results?

Over a 3-year period, we helped the VP to:

• Make significant improvement in employee understanding and commitment to the transformation
• Demonstrate significant increases in key metrics, including leadership credibility and trust, access and quality of communications, accessibility and responsiveness of leadership, and understanding of company vision and strategy